Welcome to the Hilton Family of Hotels
be hospitable® Traveler Experts Page
In developing the curriculum for the be hospitable® Traveler program, The Hilton Family of Hotels pulled together its hotel team members and a select group of outside experts with backgrounds in travel, cultural awareness and character development. Each of our experts provided their unique perspectives on hospitality and gave personal insights into the dos and don'ts of international travel to promote cultural understanding and hospitable behavior among both Team USA and business and leisure travelers.
Diane Kappenstein
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Diane Kappenstein has worked at the Homewood Suites by Hilton in Valley Forge, PA since its opening in February 2005. Starting as a Guest Services Agent, Kappenstein is now Assistant Front Office Manager. She faces each new day with the same personal philosophy, "I can make somebody's day today," and always goes the extra mile to ensure guests feel at home. Kappenstein believes the spirit of Hilton Family's be hospitable® philosophy is simple – always treat others the way you want to be treated. Diane Kappenstein on Awareness: Visitors encountering an unexpected cultural trait should "go with the flow" as long as they feel comfortable doing so; if not; a smile, a "no, thank you" or simply stating that you do not understand will help the situation. |
