Welcome to the Hilton Family of Hotels
be hospitable® Traveler Experts Page
In developing the curriculum for the be hospitable® Traveler program, The Hilton Family of Hotels pulled together its hotel team members and a select group of outside experts with backgrounds in travel, cultural awareness and character development. Each of our experts provided their unique perspectives on hospitality and gave personal insights into the dos and don'ts of international travel to promote cultural understanding and hospitable behavior among both Team USA and business and leisure travelers.
Jay Raynor
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Jay Raynor has worked for the Hilton Brand for nearly four years and currently serves as the Night Manager at the Embassy Suites Hotel – Memphis. Born and raised in Memphis, Raynor knew early on he wanted to work in the hospitality industry and provide a positive, welcoming experience for every guest he meets. Raynor believes the best way to exemplify the Hilton Family be hospitable® philosophy is to focus on the small things to brighten someone's day, like always greeting guests with a bright smile and a simple, yet effective, "How is your day?" Jay Raynor on Awareness: Do not be afraid to ask your hotel staff questions when staying in China. Pamphlets and travel books can be helpful, but receiving tips from someone locally may unlock hidden treasures. |
